Appointments  - September 2020

Throughout the pandemic our clinicians have continued to see patients  face to face as deemed appropriate after online/telephone triage. 

To help keep our phone-lines free for our more vulnerable patients and in order for us to be able to triage your problem into a suitable and safe appointment - eg telephone, video, face to face - we are now piloting this online consultation tool for all non urgent appointment requests.

If you have an urgent issue that needs addressing on the same day, or you are unable to use the online tool, please telephone the surgery as normal.

For anything else, please complete an online consultation using the link below  which will be submitted to the surgery.

https://www.online-consult.co.uk/org/the-village-surgery-3

We will aim to get back to you in the next 2 working days.  

If you cannot find the appropriate link please use the "General health query" link.

PLEASE COMPLETE THE FORM IN THE PATIENT'S NAME IF YOU'RE COMPLETING IT ON BEHALF OF SOMEBODY ELSE

 

 

Coronavirus

EVERYONE SHOULD BE FOLLOWING GOVERNMENT ADVICE TO STAY ALERT

Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days, and their household contacts should self isolate for 14 days.

Please do not come to the surgery if you have any Coronavirus symptoms or have been in contact with anyone with suspected Covid. Please do not come to the surgery if you should be following a period of quarantine following travel abroad.

To protect all our patients and staff, and in line with guidance from NHS England, we have needed to make some changes to our service during the pandemic.  We have temporarily discontinued our online booking service. Face to face appointments will be made when appropriate (we have been seeing patients face to face when needed throughout the pandemic),  after being triaged by our receptionists and/or clinicians by telephone or online consultation.  We are able to deal with many issues remotely- by telephone, video, online consultation and with photo communications

For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.

Please be assured that we are trying to do our very best for you; we are extremely busy trying to adapt in difficult times while continuing to provide the highest standard of care; however there are inevitably going to be changes to the service you have previously been used to.

 

 

The information below about our service and appointments may have changed due the the pandemic. Please see website's Homepage for the latest information about current appointment systems- we are reviewing and evaluating this all of the time in light of changing recommendations and restrictions due to Covid-19.

Booking appointments

A number of appointments can now be booked on line using PATIENT ACCESS. To register - please click on the link above.

From 1.12.17 all GP appointments will be bookable on line - sign up now.

You can also book blood tests at Harpenden Memorial Hospital online

Booking appointments by phone

Harpenden patients

Please call 01582 763951 for all appointments

Wheathampstead patients

Please call 01582 832258 to speak to Wheathampstead reception

Urgent Appointments

If you feel you need to be seen on the same day with a medically urgent problem, please call our appointments lines as above.

The doctors offer a number of "sit and wait" appointments at the end of their surgeries for on-the-day urgent problems.  These are offered in addition to their routine appointments and they ask for your patience if they are running a bit behind by the time they are able to see you.

The doctors ask patients to give the receptionist a brief description of their symptoms for urgent problems.  This ensures you are given an appointment with the correct clinician.

We now have a Minor Illness Nurse (Laura Roffey) who can deal with many urgent problems. Patients may be offered an appointment with if she can deal with their problem. This frees up the doctors to deal with more complex issues.

Thank you for your co-operation.

Routine appointments 

The quickest and easiest way is to go online - see blue "Quick link" on webpage for details. If you cant use the online tool, please phone on the numbers above.

Patients are encouraged to see their own (registered) GP whenever possible.

Appointments are at 10 minute intervals and can be booked up to one month in advance.

If you have multiple problems to discuss, please consider booking a double appointment (20 mins).  If this is not done, the GP may deal with the most important problem during the appointment.

 

Commuter surgeries

We offer regular early morning (7-8am Wednesdays) and late evening appointments (630-830pm on certain Tuesdays and Wednesdays) with GPs and Nurses. Please ask at reception for details.

"Extended access" surgeries

In addition to our commuter surgeries, we work with local practices to provide you with access to medical services for routine problems outside of normal working hours (between 630 and 8pm on weekdays, and at weekends).  These appointments are based at a central “Hub” practice (which often is not The Village Surgery).  If you are happy to be seen by another practice's doctor, and for them to have access to your notes to deal with a routine problem, please ask reception about these appointments. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients can use the automated telephone and online systems to cancel appointments.

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