Welcome to The Village Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about both of our practices (located at Amenbury Lane in Harpenden and Marford Road in Wheathampsted).

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Flu vaccines 2020

We are planning our flu campaign currently. This requires extra thought and organisation this year given Covid 19 - we want to work out the best way to safely vaccinate all those who need it. Keep your eye on this page for details - but we hope to start our vaccinations in September 2020.

The government will probably be asking us to extend the flu vaccination programme to include all 50-64 year olds, although they have not yet confirmed details of this vaccination programme ; we understand it will take place after all other at-risk groups have been vaccinated.

Please see NHS link:

https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

Online consultations - NEW  

As NHS England continues to recommend we consult remotely where possible and appropriate, we are now piloting this online consultation tool for all non urgent appointment requests. If you have an urgent issue that needs addressing on the same day, please telephone the surgery as normal. For anything else, please complete an online consultation form below and submit it to the surgery. We will aim to get back to you in the next 2 working days.                                                                   

online consult

 

Coronavirus- key information

For further detailed information about coronavirus- please see Coronavirus Information tab at bottom of the website

EVERYONE SHOULD BE FOLLOWING GOVERMENT ADVICE TO STAY ALERT

Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days , and their household contacts should self isolate for 14 days. 

Any patient with symptoms should also apply for testing immediately: https://www.nhs.uk/ask-for-a-coronavirus-test or call 119 if you have no internet access.

GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face covering  For more information please refer to www.keepsafe.org.uk/mask.

 

Coronavirus- How has our service had to change?

To protect all our patients and staff, The Village Surgery has temporarily discontinued our online booking service. Face to face appointments will be made only after being triaged by our receptionists and clinicians by telephone.  We are trying to deal with as many issues remotely- by telephone or video consultation. Please try to assist us in being able to deal with urgent health concerns by considering whether, instead of phoning the surgery, your query can be dealt with on this website or by another means.

For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.

The Practice is using AccuRx to carry out video consultations. The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation.

Please be advised that prescriptions can be ordered online through patient access.  If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/   or our receptionists will be happy to help you over the phone to set this up. 

Please be assured that we are trying to do our very best for you but that our service may not be the same as you have come to expect.

We thank you for your cooperation at what is a very testing time for us all.

What should you now do if you have a problem unrelated to Coronavirus?

If you need help or advice not related to coronavirus:

• for routine health information and advice, use this surgery website or NHS website

  • if you don't find your answer on this website or the NHS website - please fill out an online consultation form or call the surgery.

• for urgent medical help, use the NHS 111 online service: https://111.nhs.uk.  Only call 111 if you're unable to get help online.

• for life-threatening emergencies, call 999 for an ambulance

Surgery Leaflet

Please download the surgery leaflet by clicking here:

Village Surgery Leaflet

Patient Access Trouble Shooting

If you are experiencing problems logging in to Patient Access there is a support website to get help.  Please log on to www.support.patientaccess.com and you can log your problems directly.

Data protection

To help us ensure we are keeping your information safe, we will now need your name, DOB and address before you can collect any document or prescription from the surgery.

Please also make sure we have your up-to-date contact details

Food banks and Hygiene bank

We are pleased to be collecting donations at both sites, to pass onto local food banks. We would be grateful for any non-perishable food donations you can make.  Large Foodbank collection baskets are in both reception areas.

Our Wheathampstead surgery is now also a collection point for The Hygiene bank. This aims to help those in hygiene poverty -  donations of shower products, deodorant, toothbrushes and pastes, sanitary products, laundry products etc would all be welcomed. For Harpenden collection points, please see this link: https://www.thehygienebank.com/hertfordshire

 

 

 

(Site updated 10/08/2020)
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